Q Link Wireless
Q Link Wireless Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Q Link Wireless has 1.9 star rating based on 832 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Q Link Wireless to a friend or colleague.
- Rating Distribution
Pros: Free, Free service, No comment.
Cons: Horrible customer service, Impossible to contact a live real person, Difficult to get someone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Q Link Wireless has 1.9 star rating based on 832 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Q Link Wireless to a friend or colleague.
- Rating Distribution
Pros: Free, Free service, No comment.
Cons: Horrible customer service, Impossible to contact a live real person, Difficult to get someone.50% of users think that Q Link Wireless should improve its Customer Service.
56% of users say that they won't use Q Link Wireless in the future for similar services or products.Recent recommendations regarding this business are as follows: "Protect phone", "There contact is invalid!", "Answer and then hang up 15 times a day!", "only prestigious reputable services is needed", "Wish I could have talked to somebody".
Most users ask Q Link Wireless for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
HORRIBLE Service
The agents barely speak English and just waste your time. If you ask for a supervisor, you just get stuck on eternal hold.
So I tried chatting with someone online and they sent me a SIM card that I didn't ask for. They told me four days ago that someone would call me back within 48 hours but of course no one did. Then they sent me an email asking me to call them, as they weren't able to help me online.
But they can't help me over the phone either. PATHETIC.
- Horrible service
Preferred solution: SERVICE
Omaha, Nebraska
Well, I’m trying to figure out how to get my phone working correctly and runs out of data and locks up a lot, but I can’t get a hold of them at all
This was very hard to get a hold of them at all times one time I my minutes ran out for data and I bought unlimited data and got charged for it but yet they wouldnt. I wasnt able to use it when I needed it when my data ran out And then now I cant even get a hold of them at all.
User's recommendation: Run run run
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Midland, Michigan
I’m pissed They are just a terrible company when it comes to customer service!!!! As you can see below what they tried doing to me when I was only trying to retrieve my account number!!!!!!
Im trying to get my old account number from Q link, so I can bring my phone number with me to my new service!!! Twice they told me to enter my credit card and for only $1.00, I can get my old account number!!!
Both times I tried, they tried charging me 50 something dollars!!!
Can someone please help me besides just taking back to the credit card information part??? I took a screenshot of the $50 odd dollars they tried charging me!!!
User's recommendation: Do not use their telephone service!!!!!! It’s terrible!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund of payment loan
I need a refund! I don't understand why I am paying for a broken phone and I've paid almost half of the payment loan!
The total is 172, I believe. I've paid 113 so far!
If Q Link is going through legal trouble, I want a refund!
Also, why is the number provided for customer service not in service ? Unbelievable!
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy phone is saying it has no service
It says sos at the top of the phone. All calls are failing cannot call out at all.
Cant get any calls.
Please help me. Cant even make a phone call out on Wi-Fi calling either.
Preferred solution: To fix my phone service, please.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Fraudulent Business Practices, Flagrant Predatory Government Benefits Abuse
I had to escalate reporting about issues with Qlink Wireless to the FCC, Consumer Federal Protection Bureau, Federal Trade Commission, The Universal Service Administration, and Better Business Bureau. Some corrective actions must have been taken upon Qlink Wireless by one or all of the agencies as my phone call service and unlimited data was restored for January this afternoon on 01/31/24. I will be changing cell service providers soon.
Qlink Wireless responded in writing to my complaints blaming me, the consumer, of fraud, overuse for the month of January, and misconduct. I wrote a rejection letter pointing out that I was told by a Qlink complaint resolution specialist who called in response to my FCC complaint that "there was no additional assistance that could be provided and, according to their terms and conditions, (Qlink Wireless) has the right to refuse some or all of the phone services for any reason at any time at their discretion".
In the letter I admonished Qlink's reluctance to seek common ground after the FCC complaint was receipted and I stated then would have been an optimum opportunity to restore combined services as they were at no cost because Qlink was the one who made changes to the account. I further stated this would have also restored my previously positive customer experience with their phone services. Qlink Wireless LLC, is a provider that has a large customer-base who are 150% below the poverty line and recipients of governmental programs that have strict income qualifications that must be met for the consumer to even be a participant. My additional statement to the company's respondent was that, "It puts your business (Qlink) in a poor light as well as being predatory on a less fortunate and impoverished person which is an overwhelming majority of the consumers you, Qlink, provides Lifeline and ACP services for.
It is not only egregious and disdainful to take advantage of any public assistance recipient or the benefits it is abhorrent to have such hubris that, you, Qlink wouldn't treat even the lesser with the same respect and dignity you would give someone you deemed of higher station. We are your customers and you, Qlink, state customers can "Feel confident knowing Q Link Wireless will always have you covered" according to your website landing page.Those aforementioned niceties are what we Americans unanimously call "Good customer service"; Your written response, laying blame at the consumer's feet for flagrant misrepresentation, attempting a money grab on an impoverished and disabled enrollee, the further retaliatory act to subjecting me and my account to further harm, and exacerbating the issues with depraved indifference toward the consumer that you, Qlink, created for the consumer is not." After they received this response, my services to make and receive calls was restored with unlimited data, too.
Lifeline provides telephone access such as calls and texts with qualifying restrictions and applications must be made through the National Verification Center prior to getting service. Both combined with Qlink Wireless are of no cost to the consumer for using Qlink's services on your own unlocked device. I had both from 04/15/2019 until 01/26/23.
My service practically were SIM card services for free unlimited Talk, unlimited text, and free unlimited data. My phone data was inaccessible and wouldn't allow me to send SMS photos or videos on 01/16/2024.
I could see where Qlink had me on both the ACP & Lifeline combined "Always On Unlimited Bundle Plan" but the service was being denied to me for some reason.
I contacted Qlink and was told I was out of data after using 7.5 GB of data for the month of January and must pay additional funds to replenish it. The CSR also stated this is common for random consumers to experience. Qlink customer Care said that "according to Qlink's terms and conditions banning access to some or all features of their governmental phone services could be slowed, stop, or cancelled at any time for any reason".
We could not find an amicable solution where I wouldn't have to pay Qlink more money to get full governmental benefits they were paid to provide to me by the end of the call, so I reported the issue to the FCC. I highlighted the examples of deceptive and unfair business practices, misuse of governmental funds, and not providing the services for which they were being paid.
In retaliation, Qlink made unauthorized changes to my account and available services.
I am unable to make or receive inbound and outbound calls as of 3pm on 01/26/24. My account details also were changed to unlimited calls and texts and 4.5GB of data to no fault nor action of my own from the "Always On Unlimited Bundle Plan". I am unable to make any calls at all.
Qlink is listed as my Lifeline Benefits provider as of today, 01/27/24.
This has been an egregious endeavor. Qlink customer service hangs up after several 2 hour or greater hold times so you have to call back to be hung up on again making the call center impossible to reach someone to resolve issues from morning to night and Qlink arbitrarily changes account services access and availability without consumers consent while collecting federal funding to provide services on consumer's behalf.
- Can bring own phone and own number
- Provides free service to low-income customers
- Wide cell coverage area
- Does not call back as promised
- Does not provide as advertised
Preferred solution: Deliver product or service ordered
User's recommendation: Bad Business Practices, Inaccessible Customer Support
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Verified ReviewerMy number shut off
My data doesn't work, it says SOS only. I was told to switch to Stand Up Wireless, but I want my number.
- Idk
- Idc
Preferred solution: my service back on
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Lost my SIM card
Company fixed the issue and I have been provided with full refund.
New SIM card
I want a new SIM card because I lost my SIM card I really want one I have everything in this number and my number is 313 213**** please help me get a new SIM card because I cant not work with out it
- Hard to get customer service help
- Verifying identity
- Terrible service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't use my phone it has completely stopped working I'm a OLink customer.
I'm a Olink customer my mobile device has completely stopped working I can not turn on the device at all and I can't speak with Agent.
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Verified ReviewerLost phone
Somebody stole my phone or my SIM card out of the mail and is currently using it. I need to talk to customer service.
Preferred solution: Full refund
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Verified ReviewerReturn
I returned something and haven't received the credit, and now the business is closed. There's no way to talk to anyone.
Preferred solution: Full refund
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Verified ReviewerDis-Loyal_producers
Your recommendation to future customers... Misappropriation of funds from taxes & donations... Thank you, for a waste of life.
Preferred solution: my account pin and port out number at the least.
User's recommendation: only prestigious reputable services is needed
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Verified ReviewerThey've been kicked out so no one can use them anymore.
Don't wish to use them anymore they've been kicked out. I don't have anything else to say about them I don't have time for them anymore they got the stuff kicked out and I can't use them anymore have a good day and thank you for your help God bless you I wish they would do better
- No comment
- No comment
Preferred solution: I don't want to give anything I don't want to get anything. I just wonder why they were kicked out.
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Verified Reviewer |
Desoto, Texas
469-799-****
I need a new sims card for my Q-link phone and lady told me on the phone I need to send them my address for proof and the website the lady gave me to go on for Q-link doesn't work for me. And someone stold my Q-link phone!
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Verified Reviewer |
New Orleans, Louisiana
Need new ph0ne
I told them my phone was what stolen to cut that number off but apparently they never did and people were still using my phone under my service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to transfer my number
Never got to talk to anybody about my issue. No one ever called me or emailed me about the issue that I'm having
- Was a good company i used it for many years
- It is hard to get a hold of me out of this is shut down
Preferred solution: Would like to get a transfer code for my old phone number for a new company
User's recommendation: Wish I could have talked to somebody
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Verified ReviewerMy q Link wireless service doesn't work
I tried to use my phone on a certain date unsuccessfully. I later found out the reason I could not use my phone was that I had exceeded the minutes on my plan.
I got a notice from Stand Up Wireless that they now had my account.
The plan I had at home with Q Link Wireless had unlimited minutes for my phone usage. Stand Up Wireless had a maximum of 1,000 minutes per month.
Preferred solution: Nothing
User's recommendation: Know who your phone carrier is.
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caveat em tour. They do not speak the language. They try every dirty trick the can to shake you down for more scratch, they have no business operating in this country.
For what it's worth, they pled guilty to federal fraud charges. Probably the most honest thing they've ever done.