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Top Question
#29331

Do I need to switch sim cards?I sent my phone out to be fixed, (I broke the glass) and when I got it back, there was a sprint sim card in it and the company swears that's the card I gave them. Next question is can I still activate my phone or do I need to get a new sim card? I was really hoping to keep my number.

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Answer:
by #1834614

Real faast on the first Q IS that Q-LINK and ASSURANCE Wireless WORK ON THE SPRINT Network and if you want to get a new phone from them (Means new number) but do not cancel your phone that you want to swap numbers or "Porting" . So lets say you want to "PORT" your number from your broken phone DO NOT deactivate your broken phone so your able to "PORT" said number when you receive your new phone HOPEFULLY you have a compatible phone so you can easily "PORT" your old phone number to your new phone and then your old phone service will automatically cancel your old phone service, and if the same SERVICE PROVIDER I dont think you have to go thought all the MEID Number and all.

by #1848467

So I should get a sim card in the mail soon? I have a couple difference cells that I can use..My address is 148 Seminole Ln Valdosta, GA 31602 Thank you

by #1848497

Never give your address out to anyone. no one need it for anything, unless you talk to the company and let them know what you need, and now to answer your Q, is get a Google Account and save all contacts to your google account and no matter what device(s) you are using, so edit you last post and delete your address please

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Question:
#128021

How can I get a new phone.

My phone got wet from the rain it won't turn on I took the battery out I put it back in still dose not working

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Answer:
by #2187358

THEY SHOULD REPLACE IT ONCE FOR FREE.. WELL THAT'S WHAT THEY told me when I got the phone a few years ago!! But, I'm having trouble with that as well.. good luck..

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Question:
#111746

About my service.

Why can't i use the hotspot from my phone for my q-link tablet? I can turn the hotspot on my phone but says "connected no Internet".

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Answer:
by #2258631

My phone had a a virus on my phone so I had to factory reset my phone so now I ain't got too late download too late for me to check my my login and stuff

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Question:
#103284

Need a phone.

I've received my sims card but unfortunately my phone that my family member gave me is lock and I am unable at this time to buy a phone can I receive a phone from qlink so I can use my sim card that I was issued?

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Answer:
by #2184666

I've received a sim card months ago but no phone was sent to me and no response from Q-Link about my application or if it was approved or disapproved.

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Question:
#71158

I need help with my phone.

I tryed everything and I don't know what is going on

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Answer:
by #2029171

My phone is competable wat do i do to get it workin with my same number for please im usein some one else phone to chat with yall to help get my phone working

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Question:
#64085

How to change my phone number.

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Answer:
by #2007395


According to the Q Link Wireless help section, to change your phone number you should contact the Q Link Wireless customer care team from a different phone at 1-85*-754-6543.
Support is provided:
  • Monday - Friday: 8AM - 12AM EST;
  • Saturday - Sunday: 9AM - 6PM EST.

You should get a randomly generated number. Once your phone number has been changed, you cannot switch back to your current number.

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Question:
#62629

How do I get a new phone.

My phone was stolen

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Answer:
by #1986922

As stated at istockanalyst.com, to get a new Q Link Wireless phone, you should contact the Q Link Wireless customer service representative:
  • via the company's social networks.

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Question:
#58997

Does it really take 4 hours for your phone to get activated.

I had a representative that could barely speak English call me today on December 8th asking me if I still wanted to keep my qlink I said yes I do but I'd like to be able to understand for sure what I'm getting and again very hard to understand or kept asking me do you want to change do you want to change I said yes so she said she done everything and it would take up to four hours for my phone to activate is this true or not I am unable to connect to any internet to download any apps on it like it tells me to do but I've got internet service here on my laptop so it's not my connection

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Answer:
by #1970681


Unfortunately QLink FAQs don't state any time for phone activation. In order to check this information try contacting QLink customer service by phone at 1-85*-754-6543.

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Question:

How can I get my pin number to unlock the sim card.

I'm having trouble calling out and receiving calls

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Answer:
by #1897286

According to the Q Link Wireless support section, to get your account details you should contact your carrier.
To get more information about the Q Link Wireless services, please reach out to the Q Link Wireless customer care team by phone at 1-(85*) 754-6543.
Support is provided:
  • Monday-Friday: 8AM - 12AM EST;
  • Saturday and Sunday: 9AM - 6PM EST.

There is also a live chat at support.qlinkwireless.com which is available 7 days a week, Sunday through Saturday from 9AM to 12AM EST.

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Question:
#41456

I need to see if I can bring my own phone?I've had my government phone for about 2yrs, and the battery in it is bad, and swelled up, so I was wanting to see if I could bring my own phone and I need to update info too??!!

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Answer:
by #1871518

According to the Q-Link Wireless FAQ page, if your phone is compatible with Q Link Wireless, you are eligible to Bring Your Own Phone to their network. Please follow the steps below to get started:
  • Check Your Phone’s Compatibility
    • To see if your phone is eligible for the BYOP program, enter your IMEI, MEID, or ESN at www.qlinkwireless.com/BYOP.aspx.
    • In order to find your device ID, you should:

    Android
    • dial *#06# and your IMEI will be displayed;
    • Go to Settings>About Phone>Status>Find IMEI Information.

    iPhone
    • Go to Settings;
    • Tap General;
    • Tap About;
    • Scroll to IMEI.
  • Q Link Setup. Once you confirm your phone’s compatibility, they’ll let you know if you need a SIM card kit.
    • If you do, they will send it for free;
    • If you don't, they will activate your phone right away;
  • Activate Your Phone. Detailed instructions are available here https://support.qlinkwireless.com/how-do-i-activate-my-phone/

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